FAQ
📌 TeeOrbit FAQ
Welcome to the TeeOrbit Help Center! Below are answers to our most frequently asked questions. If you still need help, feel free to contact us — we're always happy to assist.
🛍️ Orders & Products
Q: What types of T-shirts do you sell?
A: TeeOrbit offers high-quality, graphic T-shirts inspired by music, sports, motivation, and kids' themes. Our designs are printed on soft, breathable cotton using eco-friendly inks, most of them Bella Canvas 3001.
Q: Do you offer custom T-shirt designs?
A: Yes! We do offer custom design services. Whether it's for a special event, team, or personal idea, we’re happy to bring your vision to life. Just reach out to us at [support@teeorbit.com], and we'll help you create something unique.
Q: How do I choose the right size?
A: Each product page includes a detailed size chart. We recommend checking your measurements before ordering to ensure the best fit.
🚚 Shipping & Delivery
Q: Do you ship worldwide?
A: Yes! TeeOrbit proudly ships to customers around the globe.
Q: How long will my order take to arrive?
A: Our average production time is 2–5 business days, and shipping times vary by location:
- After production, orders are shipped promptly. Shipping times vary by location:
- United States: 2–7 business days
- Canada: 5–10 business days
- Europe: 5–10 business days
- Rest of the World: 10–20 business days
Q: Which shipping carrier do you use?
A: Orders are shipped via reliable global carriers such as USPS, FedEx, and regional partners, depending on your location.
🔁 Returns & Exchanges
Returns
Eligible claims: damaged, defective, or incorrect items, or products with manufacturing errors, may qualify for a free reprint or refund.
Physical returns: damaged, defective, or incorrect items do not need to be returned.
Deadline: report the issue within 30 calendar days of delivery.
Evidence: submit a clear photo showing the problem. If the same issue affects multiple items with the same design, include an additional photo or video showing all affected items in one frame.
Customer preference claims: refunds or reprints are generally not available if you ordered the wrong size or color, or changed your mind.
How to request help
Request help by logging into your account at https://account.teeorbit.com/ or contacting us at support@teeorbit.com.
Items sent back without first requesting a return will not be accepted.
Damages and issues
Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item.
Refunds
If approved, you will be refunded to your original payment method, unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund.
If you do not see your refund within a reasonable period after it was approved, contact us.
💳 Payments & Checkout
Q: What payment methods do you accept?
A: Currently, we accept PayPal. It's a fast, secure, and trusted way to pay using your PayPal balance or linked debit/credit card.
Q: Do I need a PayPal account to place an order?
A: Not necessarily! You can pay using a debit or credit card through PayPal’s guest checkout without creating an account.
Q: Are other payment methods coming soon?
A: Yes! We're working on adding more secure payment options soon to give you even more flexibility at checkout.
🖨️ Printing & Quality
Q: Who prints your T-shirts?
A: Most of our products are printed and fulfilled by Swiftpod, a trusted on-demand printing provider known for top-quality prints and fast, reliable service.
Q: Will the print fade or crack?
A: No worries — our prints are created with high-quality, durable inks designed to last through many washes. For best results, wash inside out in cold water and tumble dry low.
How to Order a Custom T-Shirt from TeeOrbit?
❓ Need Help?
Still have questions?
Contact us at support@teeorbit.com or reach out via our contact form. We usually respond within 24 hours!