Refund policy

Last updated: October 20, 2026

Returns

Eligible claims: damaged, defective, or incorrect items, or products with manufacturing errors, may qualify for a free reprint or refund.

Physical returns: damaged, defective, or incorrect items do not need to be returned.

Deadline: report the issue within 30 calendar days of delivery.

Evidence: submit a clear photo showing the problem. If the same issue affects multiple items with the same design, include an additional photo or video showing all affected items in one frame.

Customer preference claims: refunds or reprints are generally not available if you ordered the wrong size or color, or changed your mind.

How to request help

Request help by logging into your account at https://account.teeorbit.com/ or contacting us at support@teeorbit.com.

Items sent back without first requesting a return will not be accepted.

Damages and issues

Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item.

Refunds

If approved, you will be refunded to your original payment method, unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund.

If you do not see your refund within a reasonable period after it was approved, contact us.